Wednesday 26 April | Thursday 27 April | Friday 28 April

Wednesday 26 April

Plenary I
NHS Breakfast

Minicourses M1-M6
M1 - From macho to moderator: Leadership of improvement
    Part 1
    Part 2
M2 - Central and Eastern Europe approaches to education, information, and quality management in health care
    Part 1
    Part 2
    Part 3
    Part 4
    Part 5

M3 - Transforming care at the bedside  Presentation not available
M4 - Reliability: the key to improving patient outcomes
    Part 1
    Part 2
M5 - The basics of improving patient safety  Presentation not available
M6 - Lessons learned from Pursuing Perfection

Miniplenary MP1, sessions A1-A5
MP1 - The secrets of high performing health care organisations in Europe in the USA
A1 - The future improvement conversation: writing the manifesto for the improvement revolution
A2 - CEE countries–on the way to rationality in health care
   Part 1
   Part 2
   Part 3
A3 - Placing patient safety at the heart of medical training
A4 - Securing sustainable quality improvements in health and health care: a primary care trust apprach in collaboration with a US health system
A5 - A view from afar: are we better off in our quality quest? Reflections from an old and new continent
    Part 1
    Part 2
    Part 3
    Part 4

Miniplenary MP2, sessions B1-B5
MP2 - Pattern mapping: a key to transformation?
B1 - How to get published  Presentation not available
B2 - Safety is everybody's business: a Patient Safety Education Framework for health care
B3 - Improving quality while reducing costs  Presentation not available
B4 - Clinical microsystem development  Presentation not available
B5- Local improvement clinic  Presentation not available

Sessions C1-C12
C1 - Seeking Zero Defects: applying the Toyota Production System to health care
C2 - Reducing ventilator-associated pneumonia at an intensive care unit – a patient safety challenge!
C3 - Increasing patient safety for older people living in care homes through documented medication reviews
C4 - You have implemented a change but will you be able to hold the gains?
C5 - The Breakthrough Collaborative Depression in the Netherlands
C6 - Using a monitoring and evaluation framework to improve health care quality
C7- Measuring surgical adverse events with a trigger tool  Presentation not available
C8 - Team talk: reducing communication failures through implementation of a preoperative team briefing
C9 - Analysis of patient safety protocols: Hierarchical Task Analysis is more than just a chore
C10 - Bienvenue, willkommen, welcome: the role of front of house staff in community mental health centres
C11 - Meeting the Joint Commission International Accreditation standards of a hospital in a post-totalitarian country – a dream come true
C12 - Quality improvement of patient waiting time in a cardiology clinic in Armenia  

Thursday 27 April

Plenary II  Presentation not available
BUPA Breakfast

Minicourses M7-M12
M7 - Getting started: the ideas and tools you'll need to start improving in your organisation  Presentation not available
M8 - You don't need statistics, you need to solve your problems - every day!  Presentation not available
M9 - Delivering patient safety
    Part 1
    Part 2
    Part 3
    Part 4
    Part 5
M10 - Creativity and innovation for the redesign of health services
M11 - Bringing the 'design sciences' to health care improvement: new methods and approaches for transforming care  Presentation not available
M12 - Creating local capacity to produce results  Presentation not available

Miniplenary MP3, sessions D1-D5
MP3 - Connecting the science of improvement to medical research
D1 - Supporting the development of capacity and capability for improvement in South West London
D2 - Wisdom and lessons learned in the course of implementing various health care improvement programmes around the world
D3 - Improving patient safety: stopping MRSA in a university hospital  Presentation not available
D4 - Transforming improvement systems across a nation's hospitals  Presentation not available
D5 - Developing improvement capability in the workforce

Miniplenary MP4, sessions E1-E5
MP4 - Securing sustainable quality improvements in health and health care: a primary care trust approach in collaboration with a US health system
E1 - Spreading improvement on a large scale: the campaign approach to change
E2 - The Safer Initiative: transforming safety in four UK countries
    Part 1
    Part 2
E3 - Building a health care system geared towards realising high quality care: public performance measurement in The Netherlands and the role of the Dutch Health Care Inspectorate  Presentation not available
E4 - Transforming care at the bedside  Presentation not available
E5 - Local improvement clinic


Sessions F1-F12
F1 - Significant proportion of documentation errors in medication despite unified medication systems and computerised physician order entry systems
F2 - The impact of human factors on patient safety
F3 - Training to support quality improvement initiatives: what can the online environment offer?
F5 - The impact of Doing Well: a stepped, integrated programme of depression care for people in Renfrewshire, Scotland
F6 - The development of a nationwide quality indicator system in Hungary
F7 - 'Patient Safety and Justice': essential elements of a patient safety culture from the patient's perspective
F8 - Development of a national reporting system of incidents in acute and long term care in the Czech Republic
F9 - The interdisciplinary apprach to incident reporting and evaluation
F10 - Quality of multi-professional aspects of care – whose responsilbity?
F11 - How to improve synergy between primary and secondary care?
F12 - Reducing blook stream infections in 28 children's hospitals in the US

Friday 28 April

Plenary IV

Minicourses M13-M18
M13 - Eight take-home tools for being a better organisational leader of improvement
M14 - Improving flow improves everything  Presentation not available
M15 - Human dimensions of improvement
M16 - Systems thinking and spreading knowledge
M17 - How to use patient indicators to improve health services
    Part 1
    Part 2
    Part 3
M18 - Generating hospital wide quality improvement through a national programme: return on investment in the Dutch Better Faster programme
    Part 1
    Part 2

Miniplenary MP5, sessions G1-G5
MP5 - Involving the finance department: defining the linkages between cost and quality
    Part 1
    Part 2
G1 - Local improvement clinic
    Part 1
    Part 2
    Part 3
G2 - Organisations with excellent system results: spreading improvements throughout the VU University Medical Center in Amsterdam (The Netherlands) and the Paediatric Healthcare System in Jönköping County Council (Sweden)
    Part 1
    Part 2
G3 - Patient safety and measurement
G4 - How to get published  Presentation not available
G5 - Engaging physicians in quality and safety

Miniplenary MP6, sessions H1-H5
MP6 - Innovations in reducing hospital mortality
H1 - Safety measurement and enhancement in individual primary care clinics
H2 - Towards stronger evidence on quality improvement: using publication guidelines
H3 - Formulating a health quality improvement strategy for developing countries: challenges and opportunities
    Part 1
    Part 2
H4 - Interactive online e-learning corse in health care quality management Presentation not available
H5 - Is the cancer of everyday 'data insanity' killing your organisational quality improvement efforts?  Presentation not available